Refund Policy

1. Contact-unlock fee

The 10% fee you pay to unlock a seller's contact details is a fee for the introduction service itself, not for the book. Once the seller's contact information is revealed to you, the service has been delivered in full — so this fee is non-refundable, including if the seller does not respond, the book turns out to be unavailable, or you and the seller are unable to agree on delivery or price.

2. When we will refund you

We will refund the unlock fee if:

• The payment was deducted from your account but the unlock never went through on our platform (a failed or duplicate transaction).
• You were charged more than once for the same listing unlock due to a technical error.

3. What we cannot refund

Since Book-Stellar does not process the book payment or handle delivery, we cannot refund you for a book that arrives damaged, is never shipped, or does not match its description — these are matters between you and the seller directly. We also cannot reverse a fee simply because you changed your mind after unlocking contact details.

4. How to request a refund

If you believe you were incorrectly charged, email us at Customersupport@book-stellar.com with your registered email and the approximate time of the transaction. We aim to review and resolve valid claims within 5-7 business days. Approved refunds are returned to the original payment method.